Regulations of Connecticut State Agencies
(a) After a determination that a complaint should proceed to mediation, a person designated as a mediator shall contact the customer and the licensee for the purpose of achieving a resolution of the complaint that is acceptable to both parties.
(b) In order to resolve a complaint, the mediator may:
1. Facilitate entry by the licensee into a stipulated agreement, settlement agreement or consent order, which may include civil penalties, customer restitution or both;
2. Dismiss the complaint for lack of jurisdiction or insufficient evidence;
3. Determine that the department should take no further action on the complaint, stating the reason for that decision; or
4. Determine that a complaint should proceed to investigation.
(c) If at any time either the customer or the licensee chooses not to participate in voluntary mediation, the complaint shall proceed directly to an investigation unless the mediator determines that the complaint should be dismissed or no action should be taken.
(d) If the complaint is resolved through voluntary mediation, the licensee shall waive its right to an administrative hearing under Chapter 54 of the Connecticut General Statutes.
(Adopted effective December 2, 2009)